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Return & Refund Policy

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Return and Refund Policy

Chhayaa Education is committed to providing a reliable learning experience. This policy outlines the specific conditions under which a refund will be issued for our digital products.

1. General Refund Policy

Our refund policy is strictly limited to cases where a customer is unable to access or view a purchased digital product (e.g., online course, e-book, video content) due to a verifiable technical error or bug originating from our platform (https://chhayaaeducation.com/).

2. Conditions for a Refund

To be eligible for a refund, all of the following conditions must be met:

  • You must report the technical issue to our support team at info@chhayaaeducation.com within 72 hours of your purchase.
  • Your request must include your order number and clear evidence of the bug, such as a screenshot or screen recording showing the error.
  • You must have cooperated with our support team and allowed us a reasonable period to attempt to resolve the technical issue.

3. What Is Not Covered

Refunds will not be provided under the following circumstances:

  • Dissatisfaction with the product's content or teaching style.
  • Changing your mind after purchase.
  • Accidental purchase.
  • Technical issues originating from your end (e.g., poor internet connection, incompatible device, browser configuration issues).
  • Failure to access the product because you did not have the prerequisite software or system requirements as stated in the product description.

4. The Refund Process

  1. Report the Issue: Contact our support team with the required details and evidence of the bug.
  2. Troubleshooting: Our team will work with you to try and resolve the access issue.
  3. Review and Approval: If we are unable to fix the bug and grant you access to the product, our team will review your case for a refund.
  4. Refund Issuance: If your refund is approved, it will be processed and credited to your original method of payment.

5. Refund Timeline

Upon approval, your refund will be processed within 7 to 10 working days.

6. Physical Products

For physical products (e.g., books, kits), our standard return policy applies. You are eligible for a return if the product you received is damaged, defective, or incorrect. Please contact us within 48 hours of delivery to report the issue.

7. Contact Information

If you have any questions about our return and refund policy, please contact us at:

8. Related Policies

For more information about our policies, please also review: